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Support for Astraware Games

Please pick a category, search our entire Knowledge Base using key words or view our top ten questions.
If you can not find the help you need from our Knowledge Base then you'll find ways to get help from us.

Android users - if you have installed a custom ROM on your phone or tablet (i.e. not an official ROM provided by your carrier or device manufacturer), please ensure you let us know this when you contact us as this speeds up the support process.

Please note that we have stopped selling and supporting Palm OS, Windows Mobile and Symbian S60 games on our website. For more information, please read this article.

Top Ten Questions

  1. Why is my time submitted for Sudoku of the Day different to what I see on-screen?
  2. How do I know if there is an update for a game on my NOOK?
  3. How do I get the Featured golden tile in Astraware Mahjong?
  4. I have a problem with my iPhone/iPod touch game - who do I contact?
  5. Can I redownload my Android game?
  6. What is the difference between a "soft" and "hard" reset? When should I use them?
  7. What is the paytable for Slots in Astraware Casino?
  8. What awards can I get while playing Astraware Solitaire?
  9. What is the paytable for Video Poker in Astraware Casino?
  10. I have a Palm Treo 700p with Bejeweled, but when I press the Home button I cannot exit the game!

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Hint: Try not to use general words like 'help' or 'and'.
Example: If you are having a problem finding your hotsync id then you can enter the words 'hotsync' and 'id'.

Words can be separated by a space or by a comma.

Registration resends and updates

Please note that we have stopped selling and supporting Palm OS, Windows Mobile and Symbian S60 games on our website and are no longer able to provide registration codes for games. For more information, please read this article.

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